What You Will Find in These FAQs
These questions come straight from what people actually ask before and after opening an account. We've organised answers around the parts of the experience that matter most: funding your account through GCash, Maya, or InstaPay; understanding how withdrawals are processed back to your e-wallet; navigating the lobby on your phone; and reaching support when something doesn't look right. Each answer is written
to give you the actual step, not just a direction to look elsewhere. Where a process depends on your wallet provider — like the OTP confirmation screen in GCash or the transaction limit in Maya — we name that step explicitly so you know exactly what to expect. Account security questions, session access on mobile, and live table availability are also covered.
If your question still isn't here after reading through, live chat is the fastest path to a direct response from our team. Access to account features depends on your location and local law where it applies.
- GCash
- Maya
- InstaPay